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Returns Info Summary

Peace of mind returns

Changed your mind?
No Problem! You have up to 28 days from the date your order was received to notify us that you wish to return your order for an exchange or a refund (subject to any applicable fees or charges). To ensure all returns are re-sellable, we ask that the order be returned to us in full working condition, unfitted, unmodified and in its original packaging with all its accessories, item/s will need to be returned to our warehouse within 10 days of approval for return being granted.

Please note: The customer is responsible to arrange and pay for the return delivery.

Returns for Special Order, Clearance & Made to order items
Regrettably, Online Lighting will not accept any form of return/s if a customer is to change his/her mind on products classified as special order, made to order, clearance or sale items.

My order arrived damaged!
Uh oh! Was your order damaged during transit? If so, let us know as soon as possible and we will arrange for a replacement/s to be sent to you and then, we will arrange for a possible "next day" collection of the damaged parcel.
My product is faulty!
If your product develops a fault within its warranty period, then you’re entitled to replacement parts/products. On notification we will advise you what to do next.

What is the returns process?
For all returns please download our returns form and submit it via email to: awaiting further instruction.

Essential information
To assist you, we have prepared this returns info summary. This summary is not a substitute for reading the operative provisions of Our Terms of Use. The operative provisions of Our Terms of Use are legally binding. Our returns info summary is not legally binding, and do not limit the scope or operation of the operative provisions.

To read our full terms of use for returns, please click the link below:
Term of use - Returns is available here