About Our Story

Is there a showroom or warehouse I can visit?

• OnlineLighting does have a warehouse which is located in Brookvale NSW and it is open to the public.
• OnlineLighting does not have showroom.

Where is your warehouse located? Unit 54, 49-51 Mitchell Road Brookvale 2100 New South Wales Australia (Nearest cross street is Powells Road) Can I touch and feel an item before ordering?

• Yes, if the item is In-Stock at our warehouse you are welcome to visit our warehouse to inspect it prior to ordering.
• OnlineLighting recommends calling ahead to confirm item is In-Stock at our warehouse before arriving.

Changed your mind? No Problem! You have up to 28 days from the date your order was received to notify us that you wish to return your order for an exchange or a refund (subject to any applicable fees or charges). To ensure all returns are re-sellable, we ask that the order be returned to us in full working condition, unfitted, unmodified and in its original packaging with all its accessories. - The customer is responsible to arrange and pay for the return delivery. - Online Lighting will not accept any form of return/s if a customer is to change his/her mind on products classified as special order, made to order, clearance or final sale items. What’s the returns process? For all returns please download and complete our returns form and send the completed form to OnlineLighting via email to: sales@onlinelighting.com.au and we will advise you what to do next. How long will it take to get my refund? Refunds are usually processed within 48hrs of goods being returned or refund being authorised, whichever is the sooner. What’s a restocking fee? A restocking fee is what OnlineLighting will deduct from any refundable amount for an item that is returned for a change of mind. Why do you charge a restocking fee? OnlineLighting charges a 15% restocking fee for a change of mind returns. We need to charge a restocking fee to allow for the additional time and work involved in arranging the refund and to compensate us for the subsidised shipping and all of the work involved in supplying and selling and making the goods available to you in the first place. Do I have to be charged a restocking fee? No, you can avoid being charged the restocking fee by choosing to receive your refund as a store credit which will be valid for 6 months.