SHIPPING INFO (DOMESTIC)

When can I expect my order to dispatched?

Items In-Stock at our warehouse will ship within 24 hrs from next business day following date order was placed.

Items In-Stock at our offsite warehouse will ship within 4-7 business days from next business day following date order was placed.

Items that are Out-Of-Stock at the time of ordering, the estimated lead time for backordered items will be noted on your order confirmation. We recommend checking stock with a customer service representative prior to placing your order should you require any additional information.

Items that are Out-Of-Stock after the time of ordering, you will be contacted as soon as humanly possible by a customer service representative and he/she will personally update you on the situation with your order and discuss with you your various options available to you.

Once your order has been dispatched from our warehouse a tracking number will be emailed to you for you to get up-to-date delivery information.

How will my order be sent?

Our primary method of shipping is Australia Post Should the items being dispatched be unable to be sent by our primary method we will use an alternate reputable international freight company.

When can I expect my order to arrive?

• NSW: 1-2 business day from date of dispatch
• ACT: 1-2 business day from date of dispatch
• VIC: 2-3 business days from date of dispatch
• QLD: 2-3 business days from date of dispatch
• SA: 4-5 business days from date of dispatch
• TAS: 4-5 business days from date of dispatch
• WA: 7-10 business days from date of dispatch
• NT: 7-10 business days from date of dispatch

For regional areas, allow up to 2 business days extra to the above delivery times.
The above delivery times are estimates and are intended as a guide only. Delivery times can be affected by factors such as the delivery location, mechanical failures, weather events, industrial action and whilst all care is taken in the packaging and dispatching of your order, OnlineLighting will assume no liability for any late deliveries once the item/s have been dispatched from our warehouse.