Returns & Refunds

Refunds Policy (original)

Please carefully consider the products you are ordering prior to purchasing  as we do NOT offer refunds however you can exchange or return the item within seven (7) days to receive a store credit. Please maintain your receipt for proof of purchase. Items without a receipt will NOT be exchanged.  

Returns Policy

Please carefully consider the products you are ordering prior to purchasing. We offer a seven (7) day returns policy on all our products. The return window starts from when you receive the item. Please carefully consider the products you are ordering prior to purchasing as we do not offer refunds. All faulty or damaged goods will be replaced free of charge by www.onlinelighting.com.au .A  For any items that are either damaged or faulty you must contact us within 7 days of delivery . Damaged/faulty items returned for warranty, must be accompanied by proof of purchase
In the unlikely event that your product has been damaged in transit please contact us within 24 hours of receiving your order. A replacement item will be sent freight free. We will also organise collection and inspection of damaged goods. We do NOT refund Exchange only.
Any item sold as "sale items" will not be accepted for return or exchange.

Returns Procedure

To return, simply:

1. Contact our team on 1300 791 345 or via email info@onlinelighting.com.au  to discuss your return.
2. You will be sent a shipping label (costs incurred by customer) to return the item.
3. Place the item in its original packaging using the shipping label provided.
4. Once we have received the return item you will be issued with a store credit to the value of the item/s purchased. Strictly No Refunds. You will NOT be credited for shipping costs.
5. Alternatively you can visit our Cremorne Showroom
6. within seven (7) days of receiving the order to return the item and receive a store credit.

Warranty Claims

Please contact the manufacturer for all warranty claims. Warranty is valid within Australia only.

Exchange Policy (Alex)

If you wish to exchange an item due to a change of mind, the item can only be exchanged for an item of equal or greater value. Your request for an exchange must be submitted within two (2) months of the purchase date of the item. 

Items to be exchanged returned must be unused, un damaged and in the original packaging. You must include your receipt of the original item as proof of purchase/ Please note that you will only receive a store credit for the specified returned product(s) and NOT the complete order. If the returned product does not meet the above conditions, Online Lighting will refuse the exchange. Please note that any costs occured to return the product will not be credited.

Online Lighting Return Process

1. Contact our team on 1300 791 345 or via email info@onlinelighting.com.au to discuss your return.
2. You will be sent a shipping label (costs incurred by customer) to return the item.
3. Place the item in its original packaging using the shipping label provided.
4. Once we have received the return item you will be issued with a full refund, less 30% restocking fee. You will NOT be credited for shipping costs.

Refunds Policy ( Alex)

If for any reason you are not happy with your online or in store purchase, you can request a refund by returning the item(s) to our warehouse with your original receipt. Please note that sale and indicated made to order products are NOT eligible for a refund.

Items returned must be unused, un damaged and in the original packaging. Please note that you will only receive a refund for the specified returned product(s) and NOT the complete order. If the returned product does not meet the above conditions, Online Lighting will refuse the return.

Online Lighting can provide you with a full refund, less 30% restocking fee on the item(s). 

At Online Lighting we endeavour to provide our customers with the highest level of product quality and customer service however, if goods that we deliver to you or that you collect from us are damaged, defective or faulty upon delivery a full refund will be issued.

Online Lighting Refund Process

1. Contact our team on 1300 791 345 or via email info@onlinelighting.com.au to discuss your return.
2. You will be sent a shipping label (costs incurred by customer) to return the item.
3. Place the item in its original packaging using the shipping label provided.
4. Once we have received the return item you will be issued with a full refund, less 30% restocking fee. You will NOT be credited for shipping costs.

Warranty Claims

Please contact the manufacturer for all warranty claims. Warranty is valid within Australia only.