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Terms & Conditions

Online Lighting - Terms & Conditions

Please ensure that you have read all terms and conditions carefully before making your purchase. By purchasing any item, you have agreed to the exclusive terms and conditions governing the sales between the Customer and www.OnlineLighting.com.au.  

Orders

All orders placed through this website are subject to confirmation and acceptance by onlinlighting.com.au

Prices

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax)
We reserve the right to modify prices published on our website at any time.

Product Images & Descriptions:

While every endeavour is made to accurately represent the true colour, finish and the description of the item, we obviously cannot guarantee that the image you see on your computer screen or print out, is exactly how the item will appear in reality. If a precise colour match is critical, we recommend the purchase of a sample item. We accept no responsibility should such inspection not be undertaken.

Pick Ups

At the time of purchase you will be given the option to pay for delivery or select to pick up your order from our warehouse Mon - Fri at:

Unit 54
49-51 Mitchell Road
Brookvale NSW 2100
Australia

You will be notified via email or sms once your order is ready to pickup.  Due to the nature of the Lighting Industry some items may not be in-stock at the time you place your order, so it is important that you have received confirmation that your order is available for pickup.

Every effort will be made to satisfy your order. If for any reason beyond our control, we are unable to supply ordered items, we will notify you via email.

a. In this instance, your item(s) will either be placed on back order, or you will have the option to remove that item from your order.

Availability of products

Prices and availability of all products are subject to change without notice. Errors will be corrected as they are discovered and www.onlinelighting.com.au  reserves the right to revoke any offer, correct any error, omission or inaccuracy at any time (including after an order has been placed).

Every effort will be made to satisfy your order. If for any reason beyond our control, we are unable to supply ordered items, we will notify you via email.

In this instance, your item(s) will either be placed on back order, or you will have the option to remove that item from your order.

Delivery Information

AUSTRALIA
SHIPPING METHODS
Orders will be shipped via Australia Post, Fastway & Toll Ipec.

SHIPPING CHARGES
We offer flat rate shipping on all orders in Australia for $13.95. Orders will be shipped as soon as possible, depending on product availability. If a product is not available customers will be notified via email.

DISPATCH TIMES
We will do our best to deliver your order promptly. Once payment has been processed, items in-stock will be dispatched the following day. All orders are expected to be dispatched within 72 hours. In the unlikely event that an item you ordered is unavailable we will endeavour to notify you within 24 hours.

DELIVERY TIMES
Delivery times are estimated between 1-10 days from the date of dispatch, depending on your location:
1-2 business days - NSW / ACT
2-3 business days - VIC / QLD
4-5 business days - SA / TAS
7-10 business days - WA / NT
*Please allow additional 1-2 business days on top of the above allocated times for regional areas.

While all care is taken in the packaging and postage of your purchase, we will assume no liability for any late delivery.

INTERNATIONAL (OUTSIDE OF AUSTRALIA)
SHIPPING METHODS
Orders will be shipped via Australia Post Express International with online tracking and signature on delivery.

SHIPPING CHARGES
Costs vary depending on the items purchased and the country being shipped to. To find out the shipping cost prior to ordering, please add products to your cart and on the Shopping Cart page select which country to ship to. Freight is calculated based on volume or Kg whichever is greater.
Your order may be subject to additional sales taxes, duty and Customs charges upon delivery that are determined by your local government.

INTERNATIONAL CUSTOMS CHARGES AND DUTIES
International (outside Australia) customers must pay applicable sales tax, duty and Customs charges. Your local government determines duty and Customs charges, which varies by country. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged. Your order confirmation details only the charges we are collecting. Contact your local government or visit your local Customs government website for specific details

DISPATCH TIMES
We will do our best to deliver your order promptly. Once payment has been processed, items in-stock will be dispatched the following day. If there is a problem with availability or with sending your order, we will contact you to let you know within 24 hours.

DELIVERY TIMES
Delivery times are estimated between 1-10 days from the date of dispatch, depending on your location.
*Please allow additional 1-2 business days on top of the above allocated times for regional areas.
While all care is taken in the packaging and postage of your purchase, we will assume no liability for any late delivery.

Refund Policy

Please carefully consider the products you are ordering prior to purchasing  as we do NOT offer refunds however you can exchange or return the item within seven (7) days to receive a store credit. Please maintain your receipt for proof of purchase. Items without a receipt will NOT be exchanged.  

Returns Policy

Please carefully consider the products you are ordering prior to purchasing.We offer a seven (7) day returns policy on all our products. The return window starts from when you receive the item. Please carefully consider the products you are ordering prior to purchasing as we do not offer refunds. All faulty or damaged goods will be replaced free of charge by www.onlinelighting.com.au .  For any items that are either damaged or faulty you must contact us within 7 days of delivery . Damaged/faulty items returned for warranty, must be accompanied by proof of purchase
In the unlikely event that your product has been damaged in transit please contact us within 24 hours of receiving your order. A replacement item will be sent freight free. We will also organise collection and inspection of damaged goods. We do NOT refund Exchange only.

Returns Procedure

To return, simply:
1. Contact our team on 1300 791 345 or via email info@onlinelighting.com.au  to discuss your return.
2. You will be sent a shipping label (costs incurred by customer) to return the item.
3. Place the item in its original packaging using the shipping label provided.
4. Once we have received the return item you will be issued with a store credit to the value of the item/s purchased. Strictly No Refunds. You will NOT be credited for shipping costs.
Alternatively you can visit our Cremorne Showroom  within seven (7) days of receiving the order to return the item and receive a store credit.

Warranty Claims

Please contact the manufacturer for all warranty claims. Warranty is valid within Australia only.

Promotional Product Warranty

We do not take any responisbility for any classification of faults incurred upon our promotional items, once it has been received by a customer.

Also note, promotional items are only redeemable upon customer purchase of full priced items.

Legal capacity
By purchasing a product from a www.onlinelighting.com.au website you warrant that you are over 18 years of age and have the capacity to make a legally binding contract.

Changes To Terms

These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from www.onlinelighting.com.au.

Disclaimer

USE OF THE INFORMATION CONTAINED ON THIS WEBSITE IS AT YOUR SOLE RISK. THE INFORMATION ON THIS WEBSITE IS SUBJECT TO CHANGE WITHOUT NOTICE.WWW.ONLINELIGHTING.COM.AU MAKE NO REPRESENTATION, EXPRESSED OR IMPLIED, AS TO THE ACCURACY OF THE INFORMATION CONTAINED ON THIS WEBSITE. WWW.ONLINELIGHTING.COM.AUACCEPT NO LIABILITY FOR ANY USE OF THE INFORMATION. WWW.ONLINELIGHTING.COM.AU MAKE NO REPRESENTATIONS, EITHER EXPRESSED OR IMPLIED, AS TO THE SUSTAINABILITY OF THE INFORMATION FOR ANY PARTICULAR PURPOSE.