Worldwide Delivery
Shop with confidence at Australia's First and Original Online Lighting Store
Talk to a Specialist: 1300 791 345

Returns & Refunds

Refunds Policy

Please carefully consider the products you are ordering prior to purchasing  as we do NOT offer refunds however you can exchange or return the item within seven (7) days to receive a store credit. Please maintain your receipt for proof of purchase. Items without a receipt will NOT be exchanged.  

Returns Policy

Please carefully consider the products you are ordering prior to purchasing.We offer a seven (7) day returns policy on all our products. The return window starts from when you receive the item. Please carefully consider the products you are ordering prior to purchasing as we do not offer refunds. All faulty or damaged goods will be replaced free of charge by www.onlinelighting.com.au .  For any items that are either damaged or faulty you must contact us within 7 days of delivery . Damaged/faulty items returned for warranty, must be accompanied by proof of purchase
In the unlikely event that your product has been damaged in transit please contact us within 24 hours of receiving your order. A replacement item will be sent freight free. We will also organise collection and inspection of damaged goods. We do NOT refund Exchange only.
Any item sold as "sale items" will not be accepted for return or exchange.


Returns Procedure

To return, simply:
1. Contact our team on 1300 791 345 or via email info@onlinelighting.com.au  to discuss your return.
2. You will be sent a shipping label (costs incurred by customer) to return the item.
3. Place the item in its original packaging using the shipping label provided.
4. Once we have received the return item you will be issued with a store credit to the value of the item/s purchased. Strictly No Refunds. You will NOT be credited for shipping costs. 
Alternatively you can visit our Cremorne Showroom  within seven (7) days of receiving the order to return the item and receive a store credit.

Warranty Claims

Please contact the manufacturer for all warranty claims. Warranty is valid within Australia only.